Recovering Access.

What to do if your Trezor wallet login fails

Never share your recovery seed, PIN, or passphrase with anyone. Trezor support will never ask for these details.

What's Your Issue?

Select the problem you're experiencing to get targeted help:

Ensure your Trezor device is properly connected via USB

Check that you're using the official Trezor Suite or wallet.trezor.io

Try a different USB cable and port

If you've forgotten your PIN or entered it incorrectly multiple times:

Wait for the timeout period if PIN attempts are blocked

If completely locked out, prepare to wipe and recover using your seed phrase

Important: After 16 failed PIN attempts, your Trezor will wipe itself. Make sure you have your recovery seed before attempting recovery.

If you need to restore your wallet using your recovery seed:

Go to Trezor Suite and select "Create new wallet"

Choose "Recover wallet" and enter your 12, 18, or 24-word seed phrase

Set up a new PIN and passphrase if you were using one

Remember: Always verify you're on official Trezor websites (trezor.io, suite.trezor.io, wallet.trezor.io) before entering sensitive information.